TOTAL TRAINING AND BUSINESS SUPPORT
MHLI provides a full spectrum of business solutions
MHLI Training is the industry standard to support federal government housing operations. Our custom training programs provide you with the best value, lowest pricing and help reduce overall costs to save you money.
We also support private sector business, too. Let MHLI help ensure your next upcoming event is innovative, affordable and achievable!
BUSINESS SOLUTIONS
MHLI offers experienced leadership and key staff to support your business
2000–2017: The Professional Housing Management Association (PHMA) selected MHLI as the exclusive training provider for their PHMA certification program and annual Professional Development Seminars.
MHLI was awarded the Navy Housing Training Program contract providing development, updating, and instruction for their Housing Learning Center and Navy housing training worldwide.
MHLI was the official trainer of choice for the Army’s Family Housing, Unaccompanied Housing, and Resident Communities Initiative (RCI) training programs.
DISPUTE RESOLUTION SERVICES
MHLI provides objective, thorough, and compliant dispute resolution investigations for military housing programs
Navigating formal housing disputes can be complex and time-sensitive. It requires analyzing tenant concerns, reviewing property records, evaluating lease agreements and local laws, examining physical premises, and coordinating with multiple military and privatized partner stakeholders before, during, and after an investigation.
Fortunately, MHLI has extensive knowledge and experience with military housing policy, privatized housing operations, and dispute adjudication. We help military leadership and deciding authorities execute formal, fair, and defensible investigations for housing disputes of any scope.
Let MHLI help make your dispute resolution process seamless by taking responsibility for the investigative, technical, and analytical elements. We handle your overall case intake, evidentiary reviews, on-site physical property inspections, stakeholder interviews, policy alignment, and comprehensive report delivery.
Between 2022 and 2026, MHLI served as the Independent Investigator for all formal housing disputes across Navy Housing Headquarters, providing on time and complete independent investigations and recommendations. We understand all aspects of military housing oversight, and we are ready to help ensure your dispute resolution process is fair, objective, and compliant.
MHLI Independent Dispute Resolution Investigator services ensure your program’s adjudications are thorough, defensible, and actionable!
WE MAKE COMPLIANT, DEFENSIBLE RESOLUTIONS HAPPEN
Delivering balanced, evidence-based outcomes is essential for military readiness and family well-being
Formal dispute resolution is a critical mechanism for maintaining trust, safety, and accountability across military installations. MHLI provides professional Independent Investigator Services to ensure an objective experience for residents, military housing offices, and property managers alike.
Let MHLI support your command by managing the complex investigative and evaluative workload. Our multidisciplinary approach leverages dedicated subject matter experts, including:
- Certified Professional Home Inspectors: Conducting comprehensive, targeted physical inspections of homes—evaluating environmental conditions, HVAC, moisture, and structural components beyond standard checklist reviews.
- Military Housing Policy SMEs: Ensuring all findings strictly align with Service-specific policies, universal lease standards, and MHPI program guidelines.
- Retired JAG Attorneys: Providing expert administrative and legal evidentiary oversight to ensure procedural due process, defensibility, and neutrality.
- Complete Investigative Report Development: Synthesizing maintenance logs, repair history, interview statements, and physical evidence into clear, fact-based reports with actionable recommendations for deciding authorities.
We understand the policies, the standards, and the human element—and we make fair outcomes happen!
WANT TO STRENGTHEN YOUR HOUSING DISPUTE RESOLUTION COMPLIANCE?
LET’S WORK TOGETHER!
MHLI is proud to support military housing programs with independent investigation, policy consulting, and specialized training. We understand all the “how-tos” of formal dispute resolution and we’re ready to ensure your housing oversight is objective, timely, and compliant.
Ready to resolve formal disputes with confidence?
TOTAL TRAINING
We Deliver Customized Training Programs Worldwide
MHLI will develop, deliver, and evaluate whole training programs, courses, and specific course material. We can also convert your traditional classroom courses into a dynamic online learning experience, too.
MHLI’s courses have been designed today’s housing professionals to support all areas of military and privatized housing operations. These courses are interactive with lectures, discussions, and exercises in practical applications. Plus, we offer on-demand development of any course materials you may need as well.
Need to sponsor a class at your location? Contact the experts at MHLI for fast and friendly, professional service and support!
MHLI
4 Red Bud LaneLovettsville, VA 20180
703-771-0055 (voice)
703-771-0299 (fax)0800–1600 EST (Mon–Fri)
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MHLI TRAINING
General Overview
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About MHLI Training
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CUSTOMER SUPPORT
CORPORATE STATUS
The Military Housing and Lodging Institute, a nonprofit organization, is incorporated in the state of Virginia and operates under federal statutes as a section 501(c)(3) or educational nonprofit institute.